Adoption of e-Governance in India

Adoption of e-governance in India started in mid 90s, but early adoption initiatives by the states and union territories had been characterized by initiatives in form of separate projects. These initiatives were piecemeal approaches thus could not address the issue of provisioning all citizen centric services through kiosks located in rural and urban India called Citizen Service Centres (CSCs). Our effort in this research work has been to analyze the e-governance adoption initiatives post NeGP (NeGP was formulated in 2006 and implementation began in 2007) by each state and union territories as regards provisioning of integrated e-governance services through CSCs at the lowest level i.e., district centers
Chapter 1 introduces the e-governance implementation in other countries of world, India’s status as regards other countries, the problems faced by India states and UTs and the need for assessment. Chapter 2 examines the relevant literature on critical success factors, key performance indicators, types of assessment frameworks in context of e-governance, cluster analysis techniques and the methodology of formulating strategy using fuzzy inference systems. Chapter 3 applies this literature to calculate the relative weightings of KPIs using expert inputs. Chapter 4 describes the mapping of CSFs and KPIs, and calculation of e-government assessment index (eGAI) based on multi-stakeholder inputs’. Chapter 5 presents survey and clustering analysis. The states/UTs are clustered using clustering techniques and data repository for each cluster is created. Chapter 6 is based on design of FIS using interlinkages of CSFs, and finalization of strategy for each cluster using FIS based simulation technique. The final chapter (Chapter 7) draws conclusion for theory and practice.